Privacy Policy

At NQN Decor, we are committed to protecting your personal information when you visit or shop at nqndecor.com. This Privacy Policy explains how we collect, use, share, and safeguard personal data, in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect two main types of information:

Device Data:

  • Collected Automatically when you visit our website, including:

    • Device Information: IP address, browser type, time zone.

    • Interaction Data: Pages/products viewed, search terms leading to the website.

  • Technologies Used:

    • Cookies: Files that enhance your experience; you can disable them in your browser (see www.allaboutcookies.org).

    • Log Files: Record activities such as IP, browser, referring/exit pages.

    • Web Beacons/Tags/Pixels: Track how you navigate the website.

Order Data:

  • Collected when you make a purchase, including:

    • Name, billing address, delivery address.

    • Contact Information: Email, phone number.

    • Payment Information: Credit/debit card details or other payment methods (securely encrypted).

2. How We Use Personal Data

We use personal data to:

Process Orders:

  • Fulfill orders: Process payments, arrange shipping, send invoices/confirmations.

  • Communicate with you: Provide order status updates, customer support.

Improve the Website:

  • Analyze website usage to enhance user experience (e.g., optimize interface, recommend products).

Prevent Fraud:

  • Review orders to detect suspicious activity (e.g., using IP for verification).

Advertising:

  • Send product or promotional information (if you consent to receive it).

  • Personalize ads based on your preferences.

3. Sharing Personal Data

We only share personal data when necessary and with transparency:

Service Partners:

  • WooCommerce: Our e-commerce platform (see their policy at WooCommerce Privacy).

  • Google Analytics: Analyzes user behavior to improve the website (see their policy at Google Privacy Policy).

  • Shipping Partners: UK couriers such as Royal Mail, DPD, or Parcelforce (only name, address, and phone number shared for delivery).

  • Payment Gateways: PayPal, Stripe (only necessary data shared for payment processing).

Legal Compliance:

  • Share data when required by UK authorities (e.g., court orders, investigations) or to protect NQN Decor rights.

You can opt out of data sharing for advertising by contacting support@nqndecor.com.

4. Personalized Advertising

We may use personal data to send tailored ads (e.g., furniture promotions). You can opt out of personalized advertising by:

  • Disabling cookies in your browser.

  • Unsubscribing from marketing emails via the “Unsubscribe” link in emails.

  • Contacting us at support@nqndecor.com.

  • Using opt-out tools:

    • Google: Google Ad Settings

    • Facebook: Facebook Ad Settings

    • Digital Advertising Alliance: optout.aboutads.info

5. Your Rights

Under the UK Data Protection Act 2018 and GDPR, you have the following rights:

  • Access: View the personal data we hold about you.

  • Rectification: Request updates if data is inaccurate.

  • Erasure: Request deletion of data (except where legally required to retain, e.g., tax invoices).

  • Object to Sharing: Refuse data use for advertising or sharing with third parties (beyond delivery/payment purposes).

  • Complaint: Report if you believe your data is misused.

To exercise these rights, contact support@nqndecor.com or +84 968 590 586 (Vietnam). We will respond within 24 working hours and process requests within 7 working days.

6. Data Storage and Security

Storage Duration:

  • Order Data: Retained for 7 years to support customers, comply with tax regulations, or resolve disputes, unless you request deletion.

  • Device Data: Retained for up to 12 months for analytics and website improvement.

  • If you request data deletion, we will comply within 7 working days, except for legally required data.

Security:

  • The website uses SSL certificates (HTTPS) to encrypt data transmission.

  • Payment data is processed via secure gateways (PayPal, Stripe) and not stored on our systems.

  • We implement technical safeguards (encryption, firewalls) to prevent unauthorized access.

7. Do Not Track

Currently, our website does not support “Do Not Track” browser signals, but you can disable cookies or contact us to opt out of device data collection.

8. Policy Updates

We may update this Privacy Policy to reflect changes in operations, technology, or legal requirements. Updates will be posted on this page, and you will be notified via email for significant changes. Please check periodically for the latest information.

9. Contact and Complaints

For questions, complaints, or to exercise your data rights, please contact:

  • Email: support@nqndecor.com

  • Phone: +84 968 590 586

  • Address: Tam Da, Yen Phong, Bac Ninh 16000, Vietnam.

  • Support Hours: Monday to Friday, 08:00–18:00. 

We are committed to:

  • Responding within 24 working hours.

  • Resolving complaints within 7 working days.

  • Reporting data breaches (if any) to you and the UK Information Commissioner’s Office (ICO) as required by law.

If you are not satisfied with our resolution, you can contact the ICO at ico.org.uk for further assistance.