Our Cookie Policy

At NQN Decor, we use cookies to enhance your browsing experience on nqndecor.com while ensuring your privacy. This Cookie Policy explains what cookies are, how we use them, and how you can manage them, in compliance with the UK Data Protection Act 2018, General Data Protection Regulation (GDPR), and the ePrivacy Directive.

1. What Are Cookies?

Cookies are small text files stored by the website on your device (computer, phone) when you visit nqndecor.com. They contain information about your browsing activity (e.g., pages viewed, settings) and have a set lifespan (from hours to years). Cookies help the website function efficiently but do not contain viruses, cannot access personal data, and do not store sensitive information.

2. Cookies We Use

We use two types of cookies:

First-Party Cookies:

  • Store anonymous information to support website functionality.

  • Examples: Remembering login details, language settings, shopping cart contents.

Third-Party Cookies:

  • Set by partners such as Google Analytics, social media platforms, or payment gateways to improve services.

  • Do not collect personally identifiable information (e.g., name, email) unless you consent.

Purposes of Cookies:
Cookies help us:

  • Ensure smooth website operation (e.g., maintaining shopping cart, login status).

  • Remember your preferences (language, font size).

  • Play videos or multimedia content.

  • Analyze website usage to improve user experience.

  • Display ads relevant to your interests (if you consent).

  • Enhance website speed and security.

We do not use cookies to:

  • Collect personal information (e.g., name, address) without consent.

  • Store sensitive information (e.g., passwords, bank card details).

  • Share personal data with third parties beyond stated purposes.

3. List of Main Cookies

Below are the common types of cookies used on nqndecor.com:

Type of Cookie

Source

Purpose

Expiration

Session Cookies

NQN Decor

Store login details, shopping cart contents during your browsing session

End of session (when browser is closed)

Preference Cookies

NQN Decor

Remember preferences (language, interface)

12 months

Google Analytics (_ga, _gat)

Google

Analyze traffic and user behavior

_ga: 2 years, _gat: 10 minutes

Payment Cookies

PayPal, Stripe

Process secure transactions

End of session or per partner’s policy

Notes:

  • We do not use Google Plus cookies (discontinued).

  • Temporary cookies may be used during new feature testing, solely for research purposes and without impacting privacy.

4. Managing Cookies

You have full control over cookies on nqndecor.com:

Accept or Decline:

  • Upon visiting the website, you may see a cookie consent notice (if applicable). You can accept or decline non-essential cookies (e.g., advertising, analytics).

  • If no notice is present, you can manage cookies via your browser.

Browser Settings:
Configure your browser to:

  • Accept all cookies.

  • Reject all cookies.

  • Prompt before storing cookies.

Guides for Popular Browsers:

  • Chrome

  • Firefox

  • Safari

  • Edge

Delete Cookies:

  • You can delete cookies at any time through your browser settings.

Impact of Declining Cookies:

  • The website will still function, but some features (e.g., auto-login, shopping cart persistence, personalized ads) may not be available.

  • Your browsing experience may be less convenient.

5. Cookie Security

Cookies on nqndecor.com are transmitted via SSL certificates (HTTPS), ensuring protection against unauthorized access.

  • We do not store sensitive personal information in cookies.

  • Data is only shared with trusted third parties (e.g., Google Analytics, PayPal) for stated purposes.

  • Cookie data is safeguarded with technical measures (encryption, firewalls) in line with GDPR and UK Data Protection Act 2018.

6. Your Rights

Under the UK Data Protection Act 2018 and GDPR, you have the right to:

  • Access: Request information about cookies we store.

  • Opt-Out: Disable non-essential cookies via browser settings or consent notices.

  • Delete: Request deletion of stored cookies (except those legally required).

  • Complain: Report concerns if you believe cookies violate your privacy.

To exercise these rights, contact support@nqndecor.com. We will respond within 24 working hours and process requests within 7 working days.

7. Policy Updates

We may update this Cookie Policy to reflect changes in technology, services, or legal requirements. Updates will be posted on this page, and you will be notified via email for significant changes. Please check periodically for the latest information.

8. Contact and Complaints

For questions, complaints, or to manage cookies, please contact:

  • Email: support@nqndecor.com

  • Phone: +84 968 590 586

  • Address: Tam Da, Yen Phong, Bac Ninh 16000, Vietnam.

  • Support Hours: Monday to Friday, 08:00–18:00. 

We are committed to:

  • Responding within 24 working hours.

  • Resolving complaints within 7 working days.

  • Reporting violations (if any) to you and the UK Information Commissioner’s Office (ICO) as required.

If you are not satisfied, you can contact the ICO at ico.org.uk for further assistance.