• Office chair with stainless steel legs, turquoise leather upholstery

Office chair with stainless steel legs, turquoise leather upholstery

£41.36
Product Description
  • The office chair is designed in a modern style, with stainless steel legs combined with a soft jade green leather seat, creating a comfortable feeling for people working for long periods of time.
  • Dimensions: Seat width 450 x height 750 (mm)
Shipping Policy

At NQN Decor, we are committed to delivering high-quality interior products to you quickly, safely, and reliably. Below is detailed information about our shipping process, delivery times, fees, and order tracking.

1. Processing and Delivery Times

Production Time: 1–5 working days, depending on the product type and customization requirements.

Shipping Time: 5–10 working days after the order is dispatched.

Total Estimated Time: 6–15 working days from the date of order placement.

Notes:

  • These times apply to standard shipping within the United Kingdom.
  • “Working days” exclude Saturdays, Sundays, and UK public holidays (e.g., Christmas, Easter, Bank Holidays).
  • Some orders may require additional time due to special requests or unforeseen circumstances.

2. Delivery Areas and Shipping Fees

Delivery Areas: We provide nationwide delivery across the United Kingdom. International shipping is currently unavailable.

Shipping Fees: Free for all orders.

Shipping Partners: We collaborate with trusted UK couriers such as Royal Mail, DPD, or Parcelforce to ensure safe and timely delivery.

Note: If you are in a remote or hard-to-reach area (e.g., Scottish Highlands, Scottish Islands), please contact us to confirm delivery availability.

3. Order Tracking

Tracking Number:

  • Once your order is dispatched, you will receive a tracking number via email within 24 working hours.
  • Use the tracking number to check your order status on the courier’s website (a link will be provided in the email).

If You Don’t Receive the Tracking Number:

  • Check your spam/junk email folder.
  • Contact us via:
    • Email: support@nqndecor.com
    • Phone: +84 968 590 586
  • We will assist in checking your order status within 24 working hours.

4. Delivery Delays

Delivery times may be extended in the following cases:

  • Holidays: Christmas, New Year, Easter, or other major UK public holidays.
  • Peak Seasons: November–December due to high order volumes.
  • Custom Orders: Products made to order or with special requirements may require additional production time.
  • Shipping Congestion: Due to high order volumes or issues with our shipping partners.

If your order is delayed, we will notify you via email or the provided phone number. You can contact support@nqndecor.com for detailed updates. We apologize for any inconvenience and appreciate your understanding.

5. Non-Delivered Orders

If you have not received your order, please follow these steps:

Check Status:

  • Use the tracking number to locate your order.
  • Contact your local post office or delivery depot, as the order may be awaiting collection.

Contact Us:

  • If the order has not arrived after 15 working days from receiving the tracking number, contact us via:
    • Email: support@nqndecor.com
    • Phone: +84 968 590 586
  • We will coordinate with the courier to investigate within 3 working days and offer the following options:
    • Full refund via the original payment method (processed within 10 working days).
    • Free re-shipment of the order.

After 30 Days:

  • If the order is confirmed lost (per the courier’s data), we will issue a refund or reship immediately.

Notes:

  • Please notify us within 30 days from the order date for timely assistance.
  • The refund process complies with our Refund Policy.

6. Data Security

All order details, tracking numbers, and transactions processed through nqndecor.com are secured with SSL certification (HTTPS) to ensure data safety. See our Privacy Policy for details.

7. Resolving Queries

If you have any questions or issues related to shipping, we commit to responding within 24 working hours:

  • Email: support@nqndecor.com
  • Phone: +84 968 590 586
  • Address: Tam Da, Yen Phong, Bac Ninh 16000, Vietnam
  • Support Hours: Monday to Friday, 08:00–18:00.

If you are dissatisfied with our resolution, you may request dispute resolution per our Refund Policy.

Refund policy and return policy

At NQN Decor, we are committed to delivering an exceptional shopping experience with high-quality furniture products. If you are not satisfied with your order, we offer a flexible return and exchange policy within 30 days from the delivery date, ensuring your satisfaction.

1. Return Conditions

To be eligible for a return, the product must meet the following criteria:

  • In its original, unused condition, not installed, not satisfied with the product.

  • Includes all product tags, accessories (if applicable), and original packaging.

  • Accompanied by a receipt or proof of purchase (order code, electronic invoice).

Products are not eligible for return if:

  • They have been used, installed, or damaged due to customer error.

  • Missing original packaging, product tags, or proof of purchase.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us within 30 days from the receipt date via:

    • Email: support@nqndecor.com

    • Phone: +84 968 590 586

    • Provide the reason for the return and your order code.

  2. Request Confirmation: We will review your request within 24 working hours and send a confirmation email if approved.

  3. Return the Product:

    • If approved, we provide a free return shipping label via email (for cases due to our error).

    • Carefully package the product as per instructions and send it to the address we provide.

  4. Product Inspection: We will inspect the product within 3 working days of receipt. If the product does not meet the conditions, we will contact you to arrange its return (you may bear the shipping costs).

3. Return Costs

  • Free Returns:

    • For products defective due to manufacturing, damaged during shipping, or not as described on the website.

    • We cover all shipping and handling costs.

  • Customer-Paid Returns:

    • For returns due to personal reasons (e.g., wrong purchase, dissatisfaction, change of mind).

    • You bear the return shipping costs, which will be communicated prior to processing (depending on the carrier and region).

4. Exchanges

If you wish to exchange for a different product:

  • Contact us via email at support@nqndecor.com to return the original product.

  • After receiving and inspecting the product (within 3 working days), we will send an email with instructions to exchange for a new product.

Exchange Costs:

  • Free if the product is defective or not as described.

  • You bear the shipping costs for exchanges due to personal reasons.

  • If the desired product is out of stock, you may choose a replacement product or receive a refund.

5. Refunds

  • Processing Time: If the return is approved, we will process the refund within 10 working days from confirming the product’s eligibility.

  • Refund Method:

    • Via the original payment method (bank transfer, credit card, digital wallet such as PayPal).

    • If the original method is unavailable, we will contact you to agree on an alternative (e.g., bank transfer).

  • Time to Receive Funds: Depending on your bank or card issuer, the refund may take an additional 5-15 working days to appear in your account.

  • Delayed Refund Support:

    • Check your bank account or digital wallet.

    • Contact your bank or card issuer to confirm the transaction.

    • If you haven’t received the refund after 15 working days, email support@nqndecor.com with your order code for assistance.

6. Order Cancellation

  • Within 24 Hours: You may cancel your order within 24 hours of placing it for a full refund via the original payment method.

  • After 24 Hours: If the order has been processed or shipped, you must follow the return process outlined above.

  • Cancellation Process:

    • Contact us via support@nqndecor.com.

    • Refunds will be processed within 10 working days (plus 5-15 days depending on the bank).

7. Warranty

Some NQN Decor furniture products come with a 3-6 month warranty for manufacturing defects (e.g., wooden frames, materials). To request warranty service:

  • Contact us via support@nqndecor.com with photos and a description of the issue.

  • We will review and provide repair or replacement support within 7 working days.

8. Transaction Security

All refund and payment transactions are processed through secure payment gateways, using SSL certificates (HTTPS) to protect your personal information. See details at our Privacy Policy.

9. Dispute Resolution

If you have any concerns or complaints about the return, exchange, or refund process:

  • Contact us via:

    • Email: support@nqndecor.com

    • Phone: +84 968 590 586

  • We are committed to responding within 24 working hours and resolving issues within 7 working days.

10. Contact

For any questions about this policy, please contact:

  • Email: support@nqndecor.com

  • Phone: +84 968 590 586

  • Address: Tam Da, Yen Phong, Bac Ninh 16000, Vietnam. 

  • Support Hours: Monday to Friday, 08:00–18:00.